Access Number Lookup

• Are the services branded? - Yes. Every service we offer can be fully branded to your domain name and your look and feel. Your customers should never even know that we exist.
   
• Do I have to use the any software to signup my members? - No, you can use our instant activation scripts or you can activate new members in your backroom control panel. We do offer ISP Wizard software which helps new members get signed up and helps reduce your tech support effort. This helps keep your membership churn to a minimum. Members can, if you choose, use their dialup username and password to connect via dialup networking, linux, Mac, WebTV, or whatever.
   
• Who are your backbone providers? - We use Qwest, UUnet (MCI), Sprint, Telia and Starnet.  We currently offer Virtual ISP packages at rates lower than their wholesale prices.
   
• Can I migrate a current membership? Yes - All we need is an Excel spread sheet or a comma seperated values text file of your membership. We can migrate you instantly.
   
• Will our members get unlimited access? - With a custom , private label realm, your members get unlimited access. With generic realms the following applies: Our backbone contracts allow unlimited access on the Starnet and Telia networks. Qwest is limited to 200 hours per month, while UUnet is limited to 150 hours per month.  You can, if you choose, not offer the limited networks, making your service "unlimited."
   
• How many dialup numbers will we be able to offer? Over 9000 in the US and Canada.  You can see an example of one of the tools you will have available to you for your members for access number lookup using Access Number Lookup on the left navigation bar of this page.
   
• How am I billed for my accounts? - You are billed for each new customer that signs up during a month at the time of signup. You are billed for the full month. There are no credits to the ISP for partial months.
   
• What Merchant Accounts are supported? - If you need a merchant account, we can get one setup for you quickly and affordable, contact us for assistance. Our online Instant Account Activation scripts support Authorize.net, Virtual Linkpoint, SecurePay, and Itransact.
   
• Can I offer my customers pro-rated months? - Yes, our activation scripts allow for this.
   
• Can I charge my customers a setup fee or "activation?" - Yes, you can charge whatever setup fee you like.
   
• Can I set my own pricing? - Yes, pricing is your decision.
   
• What other products and services will I be able to offer my customers? - Through your backroom control panel you can also offer:
   
  • Domain Registration
  • Web Hosting
  • Filtered Internet Access
  • Static IP
  • 64k and 128k ISDN Access
  • Web space
     
• How does billing work? - You start off by placing funds on account, initially a minimum of $100. As you get new members your account gets invoiced for your cost per member per month. You can track this real time in your backroom control panel.
   

Example: You are on Growth Plan 2, so your cost per member per month is $8.80. With $100 on account, lets say you get 2 signups.  We then invoice your account twice for $8.80 and your new balance is $82.40. The money on your account with us is your money. You can withdraw it anytime via email.

Around the 15th of each month we will total your membership and collect funds for the coming month. These funds will be held in your account until the 1st of next month. On the 1st day of the next month you will be invoiced, and funds transferred from your account to ours, for your membership. Normally, we add a 10% growth factor in to your membership.

Example: On June 15th we see that you have 50 members. First we allow for 10 percent growth so we call your membership 55. We then bill you for 55 members times your rate (in this example, $8.80).  $8.80 X 55 = 484.00 These funds are placed in your account. Then, on the 1st of July we would invoice you for your actual membership which could be more or less than what we collected based on your actual growth during the end of the month.

This is something the ISP should watch very closely as if you are under funded you will not be able to signup new members. And even worse, if we cannot collect payment for your accounts on the 15th, you will lose your ISP accounts on the first of the next month.

You can add funds to your account using the link in your control panel or this link:  Add Funds to Your Account

• Can PluginISP bill my customers for me? - Yes and no.  We can't actually bill your customers for you, but if you have an Authorize.net merchant account, we have developed a script that will populate a mysql database on our server, that you can use to generate a comma separated file, that can be uploaded as a batch into Authorize.net. This makes billing your customers very easy.  We only charge a one-time $300 programming fee to get your billing database setup.  If you have existing members, you will have to load those in by hand, so its best to order this feature a few weeks before you "go live."
   
• Explain Generic Realms and Private Label Realms - Many of our ISPs are using our standard realms. When a new user signs up they join one of the networks identified by one of the following standard realms:
  * uu.net (uu) - @world.net
  * qwest (qw) - @pop.net
  * telia (te) - @surf.net
  * startnet (st) @usa
  Example dialup username  mjkuser@world.net

There are no extra charges for using our standard realms.

Some ISPs prefer custom, private label realms where the enduser's dialup username would be the same as their email address.  You can add one or more, custom realm to your service.  New ISP's get unlimited access across the standard realm with all 9000 numbers available.

Please see the Pricing Page for pricing info on custom realms and unlimited access charges for the uu and qw networks.